How can I track my shipment?
We will be happy to provide you with a tracking number to track your parcel once you receive our shipping confirmation email.
What is the delivery timeline?
7-10 business days. The estimated delivery date will be indicated on each product page. This date will also be indicated during checkout.
What shipping provider do you use?
We currently partner with Canada Post or UPS for shipping.
How much will US shipping cost ?
US orders below $129 CAD are subject to a $2499 shipping fee. Orders of $129 CAD or more will see shipping fees confirmed during checkout, based on cart contents and delivery address. Duties and taxes may also apply for shipments made outside of Canada.
How long is the processing time?
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted.
What is your return policy?
If you’re looking to return your order, we’re here to help! We offer free returns within 7 days if you’re in Canada or 14 days if you live outside of Canada.
Please note the following to our return policy: discounted items are final sale and cannot be returned; returned items must have all tags still on and be returned in original packaging; all returned items must have no visible signs of wear, use, or any damage and in brand new condition with original packaging.
If you’re in Canada, you have 7 days to return your items after you receive your shipment. If you’re outside of the Canada, you have 14 days.
How do I do a return？
Please email us at firstname.lastname@example.org with the following information:
1) Order number
2) Items you wish to return
3) Reasoning of return
We will provide further instructions after we receive your requests.
How long does it take to process a return?
This normally takes between 7-10 business days. Once we receive your return we will need a couple of days to process this. Then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.
Who pays for the return cost?
If you make a return which occurs as a result of Fleur Select's error (you received an incorrect or defective item, etc.), Fleur Select will pay the return shipping costs.
If you make a return and your return is not the result of our error, the shipping cost of that returned item(s) will be deducted from the refund amount to you.
How can I do an exchange?
We are currently unable to process exchanges. If you would like to exchange an item, please return the original item(s) for a full refund and place a new order.
In-Store Pick-up Policy
Step 1 – Place Your Order
Choose the “Pick-Up In Store” option when you check-out.
Step 2 – Wait to hear from us
Once your order is processed, you will receive an email notification letting you know that your order is ready for pick up.
Our normal processing time is 2-3 business days from the time of the initial order.
Step 3 – Pick-up Order at Store
Store Location: Unit 125-126, 372 HWY 7, Richmond Hill, ON L4B 1A7
Bring your notification email with order confirmation number and your identification during our business hour (Monday to Thursday from 11am-4pm) to pick up your order.